Hello,

I have been using a pass for routes from Santacruz station to Kurla station.

This included route no 311.

However now the bridge near Air India colony, Kalina has been closed due to repairs.

Therefore the route 311 had been cut short at Air India colony.

Now the conductor is not accepting the pass, saying that there is no bus anymore in that route and I need to buy a ticket.

Why must the passenger be penalised if the BEST has cut short a route due to some repair work?

I request you to please clarify the correct position in this case.

Thank you and best regards, Royce Pereira. Tel : 9820061636