Seems like MTNL is trying to work out an auto-reply system for replying to complaints registered online. A sample is here: Though, no message was received from the "concerned department" (that part goes blank) :)
MTNL Mumbai please_do_not_reply@mtnl.net.in to me *This message was transferred with a trial version of CommuniGate(tm) Pro*
Dear Customer,
Thanks for booking online complaint. Your complaint details are as below.
Customer Name - Barkha Khatri <snip> My details and complaint here </snip>
We had forwarded your complaint to concerned department and following reply received from them.
Thanks & Regards,
Online Customer Care, MTNL Mumbai
===================================================================================== Note: This is a system generated mail, please do not reply. =====================================================================================
Greetings, Barkha.