I had registered my grievance at the Consumer Online Resource & Empowerment Centre (http://www.ccccore.co.in/ or http://www.core.nic.in/). Let's see what happens.
Core indeed works.... However you need to do much than that. I had been cheated by ICICI Lombard people in similar fashion. They sold me Health insurance through phone, and told me that its applicable only on credit card. Fearing hidden costs, I told them I dont want to pay through credit card, but they insisted that there wont be any other charges apart from Premium and service charge.... Eventually I realized that they converted my 20K premium to EMIs and started charding me EMI....
On calling them they denied of not making me aware of EMI. When asked for cancellation of Policy, they demanded 70% of the premium as cancellation charge. I launched a complaint with Core.nic.in and also sent a mail t ICICI Lombard grievence department demanding the recording of my call with Lombard during the time of purchase... They retrived the recording and as I said they realized that I was not made aware of EMI. Finally they agreed to cancel the policy and gave me complete refund along with Service charges.
*Now here's what you can do... Call up Reliance and ask them to provide you the recording of the telephonic conversation between you and the executive where he/she assured you about the FREE service. If they deny launch a compliant stating that you are not provided information. If RTI act covers telecom, then go ahead and file RTI suit against them.* *I was told that my money is gone, but I got it back. You just need patience and right move. All the best.*
Bye Regards