Raj Mathur wrote:
Not advocating Reliance in any way, but I purchased a Rs 2500 phone with a Reliance pre-paid connection over 3 years years ago, which I've been using with the data cable for 'net connectivity when on the move. Paid Rs 1000 once for a lifetime connection, and haven't had any issues with the device or with the service so far. OK, they de-provisioned the data service once because my balance was low, but that too got fixed in a day.
I have been a Reliance user since 5 years and I never do any transaction with a representative at my place. I always go to the Web World and after filling the form I take a Xerox copy on their own machine and submit the form. If we take precautions from our side we will have less trouble later. Put everything in black and white and keep a copy.
The only time I had problems was when I moved from pre-paid to post-paid and my outgoing calls would return an engaged tone. I had to break my head will the technical dept. for 2 weeks, even give my then brand new Nokia phone to Nokia for repairs that were never required. Another niusance is that in 5 years I have submitted by documents 4 to 5 times to them. Otherwise their phone network is very good. Internet connectivity has deteriorated since more than a year as I see from my clients' experiences.