The only reason, I even replied was to dispel the mistaken notion that Ubuntu does anything community related. Ubuntu is a bad community member. http://lonetwin.stumbleupon.com/ http://mm.glug-bom.org/mailman/listinfo/linuxers
Users can't care less about this aspect. For them, OS is like AC in the car.
Most of them would not even care which brand of AC is used as long as it works AND can be repaired by service centers.
For users, if its easiest to find support for Ubuntu, then they will use Ubuntu.
Fankly, we need a "Redhat for Masses". Redhat is great at support, similarly if any end user is stuck, they should be able to pay a reasonable fee and call someone to fix their problem. Just what Redhat does for Enterprise.
-Shamit http://shamit.in