On 10/3/07, Sankarshan Mukhopadhyay sankarshan.mukhopadhyay@gmail.com wrote:
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Pradeepto Bhattacharya wrote:
Is there a "correct" answer to the question - "linux kaversion kaunsa hai?". Kernel version? Distro name and version? Or whatever? Once sify dude scolded me for not knowing the linux version :) - "aap ko maaloom nahi, woh version hota hai.". The tata indicom tech dude also asked me the same - "what is your linux version?"
I'd rather say it is progress compared to "If you are not running Windows, we cannot help you". One aspect that can be explored is what is the basic minimum information that can be force-fed to these service providers and hence their customer care executives so that they have a comparable basic grasp of doing the thing on Linux (compared to what they have regarding Windows). Or, in other words, what is the basic minimum knowledge that they need ?
another approach is to maintain a good wiki and send them the reference to that wiki and ask them to rant it whenever they need support. If the wiki contains most of the FAQs then they will also be benifitted. Instead of using their own language, they will begin to use our language.
Nagarjuna