On 29 May 2011 06:38, Binand Sethumadhavan binand@gmail.com wrote: I'd say none of the above - you should go with an existing software. I can wholeheartedly recommend RT - http://bestpractical.com/rt.
On 28 May 2011 23:21, Shamit Verma subs.linux.mum@vshamit.com wrote: What you need isa "ticketing system" a.k.a. "Help-desk system". There are plenty of open source systems. details : http://en.wikipedia.org/wiki/Issue_tracking_system
Few open source systems:
- http://osticket.com/
- List of other systems :
http://www.opensourcehunter.com/2010/03/12/9-free-open-source-ticket-sytems/
Thanks a lot for suggesting Issue Tracking / Request Tracking Systems.
That's exactly what I need which would be at the core of the website. So that would be one part of the solution I am looking for.
As I mentioned in my first mail, these are my requirements:
On 28 May 2011 17:47, Hameed shaahulhameed@gmail.com wrote:
The website should support the following.
A system for
requests to be created by customers, which get automatically assigned to engineers request gets resolved by the assigned engineer customer closes the request with a rating Excellent Database support both customers and engineers must be able to register / login to see the status of their requests. Automatic emails on request status Generating Reports must be easy.
'Social' from the ground up.
Easy Payment Gateway Integration
100,000+ Hits a day
support for Great UI. More importantly, Changes to the UI must be very easy.
What I am also looking for is the "web development framework" that would best support such ticketing systems in addition to other points mentioned above - so that the website development and maintenance become easy.
I am looking for a sturdy long-term solution. Based on the frameworks / technologies you suggest, I would be off-loading the complete website development to a company with the required expertise.
Thanks.