2010/4/26 (रेवंत) Revant Nandgaonkar revant.one@gmail.com
The repair/setup staff cannot operate anything else than XP
Well I havent seen a single ISP with skills for non windows machines for the users. They have linux on their servers and they really are not sure how to work on that as well.
I got rid of my local ISP (SSV, a major one in Navi Mumbai) since it was having a login page that i had to keep open for browsing. It was the same with Reliance Broadband. Thats best in MTNL, always on connection with nothing required.
Also my local ISP had really bad wiring (They got wires out from the terrace to our apartment from the balcony, so when a bird gets hungry my Internet goes off!). Also the network had a lot of downtime, 1-2 hrs daily mainly due to frequent load shedding in Navi Mumbai side, but the MTNL works even in load shedding. Their servers would go down in nights and may not work thru the night. And their plasn were very expensive. They are mainly the buyers of Sify broadband and are trying to keep the infrastructure of sify working.
They never listen to your complaints and never verbally co-operate
(all rigid voices, sometimes I feel they are paying me to use service) They take ages to solve simplest of problems (connection took 5 days, replacing faulty router took another 5) be patient Everytime the stupidest tech-staff shows you face, he needs 50-100 rupees unofficially
On call center @1500 I found the people quite polite and helpful. Of course they may not be as skilled as the private call centers but were quite decent and at par with them. They had call center in 3 languages and had very little hold time.
Tech-people are originally their phone network repairmen, but same guys do everything
True, in this sense tata and reliance fellas may be better.