On 01-Jul-2010, at 11:30 AM, Vivek Varghese Cherian wrote:
Ofcourse i was pleasantly surprised to very curtous and helpful mtnl employees. But cant always guarantee that.
There seems to be a sense of urgency these days, but not everyone in MTNL seems to have it. The higher ranked officials certainly seems more proactive, the lower ranked ones still seem to function in the same old complacent fashion.
I have found better results when you visit their office and personally meet the engineer in charge. I have found them to be generally very friendly and they delegate tasks immediately and the tasks get done faster.
Exactly what happened in my case. Only thing additional was that after the complain on 198, the engineer called my house and spoke to my mom, when she said she does not know about internet, he took my mobile number and called. Then he asked if i can get the router to the exchange and he will ensure it gets done.
Regards,
Vivek Varghese Cherian Senior Systems Administrator RHCT ( # 605010995430406)
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