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Kenneth Gonsalves wrote:
he is not talking about *his* install. He deals in hardware and is talking about his frustrations in trying to get his customers to switch to linux without losing his customers. So you need to go along with him to his customers and make them happy
I see that most of Rony's mails pertain to various issues with Ubuntu and different hardware. Assuming that Ubuntu is a preferred OS for Rony, how many of these issues have been structured to reach Ubuntu teams involved in figuring what next to put into the OS ? While there might be Ubuntu developers lurking on this list *and* Rony might not be inclined to file issues (which if he did would be ideal) there has to be a structured collation of the pain points.
Pre-loading of Linux OS on the desktop is sooner or later going to be the new battleground and then it would start pouring issues pertaining to scanners, web cameras, barcode readers, thermal printers, credit card machines and what not. Irrespective of whether it is a Windows deployment or a Linux one, the person taking charge of the installation and maintenance approaches the work with a plan that includes an assessment of what works. Sometimes, one does not have the luxury to tell a potential client that "do away with this crud peripheral since it does not work on Linux and get a new one". But the very fact that a particular piece won't work on Linux is something that needs to be recorded someplace. A mailing list archive unfortunately is not the place for such records. For example, it would be nice to know as to what caused OS inactivity/hang when he was doing OO.o and a few other applications.