One good way to convince HSBC to change their site is to tell them that you are fedup of their site not working and you are going to switch to ICICI / HDFC / Citibank / StandardChartered.
If you are a long-term customer or have good balances or know one of the managers well, this will get them to react like someone set a fire below their asses.
Hi, That's a good talk.It hit's the point.We,the techie people talk too much of technical things. The managers need to be convinced and they only understand management and fiugures and all that.Theyhave nothing to do with tech.Let them have a feel that they are losing customers and that's all.
Pankaj