On Monday 23 Mar 2009, Dinesh A. Joshi wrote:
jtd wrote:
What did mtnl ****up? What location? Imo mtnl is still your best bet. And some locations are better than others.
Ok, I must hand it to them to have provided above average service for approximately 2 years. I knew it would be great while it *worked* and the moment it stopped, support would be a big issue. This is the moment :P
The problem is that the SNR ratios are all screwed up. I used to have 43dB downstream and 18dB upstream. Now its around 20dB downstream and 2-6dB upstream. As a result the the connection now constantly disconnects. It hardly ever is able to function stably. The MTNL CPE "modem" is also heating up unusually.
Ok. Tell the 1504 guys that that there is a line noise problem and that they must send technician with line monitor meter. Make sure you note the ticket no. and quote it everytime you complain (yell everyday) problem is solved in 1 to 2 weeks.
Happened with me. Besides the above, there maybe an authentication problem. Check the modem logs. Yell about that too. The MTNL linesman know nothing. If someone explains, they solve the problem.
The MTNL exchange refuses to replace the modem as they dont have any in stock.
Buy one. Rs1500 odd.
They say their line is fine. They simply refuse to accept any fault on their part let alone fix anything. They can replace the modem with some other modem but they're not ready to do that even.
At their advice, my folk got the internal wiring replaced, it just made the matter worse since now the line has a patch :|
- Dinesh