On Monday 13 November 2006 17:51, Rony wrote:
Please do a proper cross check before you conclude that the mobo is the problem.
I have checked it properly and as well as my vendor. We have replaced everything from the SMPS to cards, RAM, everything! We were not able to replace the processor or the motherboard as I guess they are no longer available. So right now things point to a bad motherboard and / or processor.
After that the procedure is as follows. Write a mail to their Bangalore sercice center. Their address is apacsupport at mailbox dot intel dot com You have to give your full details including home/office address, tel number, model, serial number, purchase details and problem in the board. They will reply to you and give you an ID for reference. After some days their courier will pick up the board from your place and return it after repairs after a week or two. Their email will be self explainatory. Once you got your ID you can call them on 1800 425 6835 to track your job status.
I already did that. Its been 4 days and no reply from their side. I have already given them all the details including the AA number of my board. I couldnt find the FPO number of the processor as I think I have discarded the processor's packaging. But apart from that I've given them all the problem details, troubleshooting details, everything. I tried calling them on some number given by their BKC office ( 1901... ) and I got routed to some American support who gave me a no. for India 000 6518 659....something which apparently doesnt work..! :/