Consider the scenario: A touchtone IVR system with a variety of menus and options.
Assume you are a service provider of some kind and your job is to find out the balances of each account of your client list. (or any other information).
All the information pertaining to the IVR system and the client exists in a DB.
Can an application be written such that it will dial in to the IVR and for the relevant clients (as determined by some other set of logic) in an automated way and extract the information needed after navigating through the menu on its own? It does not have to translate the audio output into text/numbers but just record that important bit.
Anyone tried something like this in php/perl? More importantly, can this be done? thanks abhi
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Hi Abhishek,
Quoting Abhishek Daga abhishekdaga@yahoo.com:
Consider the scenario: A touchtone IVR system with a variety of menus and options.
Assume you are a service provider of some kind and your job is to find out the balances of each account of your client list. (or any other information).
All the information pertaining to the IVR system and the client exists in a DB.
Gee, are you looking to send some pre-defined DTMF tones to the IVR and in return extract the data in form of WAV / MP3 file ?
Can an application be written such that it will dial in to the IVR and for the relevant clients (as determined by some other set of logic) in an automated way and extract the information needed after navigating through the menu on its own? It does not have to translate the audio output into text/numbers but just record that important bit.
Yeah, means you want to record a .WAV file ?
Anyone tried something like this in php/perl? More importantly, can this be done? thanks abhi
I think i have a slight idea of what you are pointing to ;) and its possible, we can do it with Python :D
Do contact me privately and we can pass on phone number to chat bout it offline.
Thanks & Regards, Mitul Limbani, Founder & CEO, Enterux Solutions, The Enterprise Linux Company (TM), www.enterux.com
--- Mitul Limbani mitul@enterux.com wrote:
Hi Abhishek,
Quoting Abhishek Daga abhishekdaga@yahoo.com:
Consider the scenario: A touchtone IVR system with a variety of menus and options.
Assume you are a service provider of some kind and your job is to
find
out the balances of each account of your client list. (or any other information).
All the information pertaining to the IVR system and the client
exists
in a DB.
Gee, are you looking to send some pre-defined DTMF tones to the IVR and in return extract the data in form of WAV / MP3 file ?
Can an application be written such that it will dial in to the IVR
and
for the relevant clients (as determined by some other set of logic)
in
an automated way and extract the information needed after
navigating
through the menu on its own? It does not have to translate the audio output into text/numbers
but
just record that important bit.
Yeah, means you want to record a .WAV file ?
Anyone tried something like this in php/perl? More importantly, can this be done? thanks abhi
Well, Ideally, it would be great if the voice could be converted to text accurately and posted to the database. But even if the voice is recorded, the human translator will be 1 level of QA in a way.
So yes, wav file recordings will do.
Abhi
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Abhishek Daga -
Mitul Limbani