On Saturday 02 January 2010 21:01:47 Siddhesh Poyarekar wrote:
On Sat, Jan 2, 2010 at 8:46 PM, Rony gnulinuxist@gmail.com wrote:
Or if someone sets it up for him. He is not going to develop inhouse linux expertise just to be able to test this software.
True.
+1 and they should hence be paying for support for that software if they're looking at moving to a FOSS program because it is better. If they're looking at FOSS only as a cost cutting compromise then they're screwed anyway because they've misunderstood the first thing about FOSS -- it is Free as in Freedom (mukt) and not food (muft).
You have got to displace the incumbent. Cost is one pain point and is the easiest entry point. Of course as pointed out elsewhere in the thread you are going to be out if you do not deliver a superior solution, especially since the user has no monetary stake.
Yes, but there's a number of them who would be perfectly willing to pick up a phone and make a call to someone to complain/troubleshoot. Support helps here. Paid support helps quicker.
Not when you have zero wins and credentials to back you up.